Privacy Policy

Effective Date: 15th September 2025

At Ecowick, your trust means the world to us. Just like every candle is hand-poured with love, we treat your personal information with the same care and respect. This Privacy Policy explains how we handle your information when you visit our store, shop with us, or join our little candle-loving community.

What We Collect ✨

When you shop with us or sign up for updates, we may collect:

Basic details like your name, email, phone number, and shipping/billing address (so your order can find its way home).

Payment information to complete your purchase (handled securely by our trusted payment partners — we never store your card details).

Browsing info like what pages you visit or items you love, to help us make our shop even better for you.

Cookies (the digital kind, not the yummy ones) that help personalize your shopping experience.

How We Use It 🕯️

We only use your information to:

Get your candles, wax melts, or diffusers safely to your doorstep.

Share updates on your order and send you offers or new product news (only if you want them).

Make your browsing smoother and improve our store for future visits.

Keep things safe and prevent fraud.

Who We Share It With 🌱

Your details stay private with us. We’ll only share information with:

Trusted partners like payment processors, shipping carriers, or IT services — so your order and website experience run smoothly.

Legal requirements if we absolutely have to.

Business transitions if Ecowick ever grows or changes hands.

But rest assured, we never sell or rent your info.

Your Choices 💌

You’re in control:

Unsubscribe from emails anytime with a single click.

Reach out if you’d like to see, update, or delete your personal info (as long as it doesn’t interfere with orders we’re still working on).

Adjust your browser settings to manage cookies.

Keeping It Safe 🔒

We take steps to keep your details safe, but as with all things online, no system is 100% perfect. Still, your privacy will always be our priority.

Children’s Privacy 🌸

Our candles are made for cozy homes, not children under 13. We don’t knowingly collect information from kids.

Changes to This Policy 🌿

Just like our collections change with the seasons, this policy may be updated. We’ll always post the latest version here.

Talk to Us 🤍

Have questions, worries, or just want to say hi? You can reach us at:

📧 Email: ecowicknzcandle@gmail.com
 📍 Address: Auckland, New Zealand