Contact Us
Ask Us Anything.
Let's Connect
We’d love to hear from you! Whether you have a question about your order, need help with sizing, or want to collaborate — we’re here to help.
+64-273355526
ecowicknzcandle@gmail.com
Auckland, New Zealand
Let's Connect
We’d love to hear from you! Whether you have a question about your order, need help with sizing, or want to collaborate — we’re here to help.
+64-273355526
ecowicknzcandle@gmail.com
Auckland, New Zealand
Ask Us Anything.
FAQs
What makes EcoWick products eco-friendly?
Our candles are hand-poured using eco-friendly soy wax and crafted to bring warmth, artistry, and sustainability into your home.
How do I place an order?
Simply browse our collections, select your favorites, and place your order through our user-friendly checkout. Whether you shop via desktop or mobile, the process is smooth and hassle-free
Do you have a return or refund policy?
Yes, all our policies including Returns & Refunds, Terms of Service, Shipping details, and Privacy Policy are available for review in the footer
What should I do if my items arrive damaged or incorrect?
Please reach out immediately via the contact form or our email with your order number and photos of the issue. We’ll resolve it as quickly as possible.
How are orders prepared and shipped?
Once your order is placed, our team carefully assembles each item to ensure quality and presentation. We then package them thoughtfully and dispatch via trusted delivery partners to arrive safely and on time.
